Salon & Booking Etiquette

Welcome! We look forward to delivering you both results & relaxation.

To ensure we can deliver you the best service and safety please arrive 10 minutes before your scheduled treatment. This time is to fill out any relevant forms, discuss treatment concerns or changes with your therapist and for you to start unwinding. We don’t want you to miss any of your allocated relaxation time.

If you are coming for a Spray Tan, massage or pedicure, don’t forget to bring your thongs (flip flops) and wear comfortable clothing. Disposable underwear is provided for all body treatments however, we ask you wear underwear during massage.

Facials and waxing for clients aged 12-16 are available with the parent or guardian  present for the first visit and written consent given. We understand teen acne is starting younger and we are here to help. 

If you are feeling unwell,  in the interest of yours and our health and safety, please delay your visit to us until you are well enough to fully enjoy your treatment. We do ask for 24 hours notice if you are unable to attend your appointment so we are able to re-fill the time spot you reserved. We are understanding of circumstances out of control however, no-show’s and late cancellations may result in Voucher cancellation* or future bookings may require non-refundable deposits*.

We have a fantastic referral program here at Skin Therapeia so make sure your friends mention your name when you refer them. We also have a wonderful  Welcome Pack and Loyalty Program because we value each and every one of our clients.

If you have any questions or feedback we would love to hear from you. We look forward to seeing you soon!

 

*owner discretion