Cancellation Policy

Late cancellations and no-shows impact on us significantly. The time for your treatments is reserved especially for you. To confirm this time we require your credit card or gift voucher details. We understand sometimes you may need to change your appointment and we kindly ask 48 hours notice for evening and weekend appointments and 24 hours for all weekdays.

Our time, like yours, is valuable and booking an appointment and providing your credit card or gift voucher details is an acknowledgement of the following terms:

  • Failure to show or cancelling less than 6 hours before your appointment will result in a full charge being made.
  • Canceling an appointment less than 24 hours notice, will result in a 50% fee being charged.
  • All phone calls must be received during Skin Therapeia ® normal work hours.
  • If you arrive late for your appointment and your treatment may be reduced, the full price will be charged for the time and treatments originally booked.